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Sunday, 28 October 2012

FAQ



I WANT TO JOIN MY RECHARE HOW CAN I  JOIN?
Deposit rs 1800/-  in my recharge pvt ltd company account (donot deposit in any individual account for confirmation of my recharge pvt ltd a/c no you can check www.myrecharge.co.in website)

State bank of india (sbi)
A/c name : my reharge pvt  ltd
A/c no : 31472429475
Branch :muhana- jaipur
Ifsc code : sbinoo11304
After depositing call09702024373 with branch code ( four digit no)for cash deposited  / for online transfer txn id) in which u had deposited 1800/- to my recharge pvt ltd ac
WHAT IS MY RECHRGE COMBO SIM?
My Recharge Combo Sim is one of the unique recharge systems. Through this retailers have a freedom to Recharge All Indian Mobiles, DATA Cards and DTH with Single Sim, Single Balance.

CAN I ACTIVATE THIS COMBO SIM ON MY EXISTING SIM?
Yes, you can activate combo sim on your existing normal sim by registering in my recharge.

WHAT IS MINIMUM RECHARGE AMOUNT THROUGH COMBO SIM?
Through my Recharge Combo Sim Retailers can do all applicable recharges to mobile, DATA Card and DTH providers?

IS ANY DIFFERENCE IN COMBO SIM RECHARGE AND NORMAL DEMO SIM RECHARGE VALUE?
Same Recharge profit Available in Combo Sim also As like Demo Sim.

I WANT TO RECHARGE SPECIAL PACK IS IS IT POSSIBLE IN COMBO SIM?
Yes, all Special Recharge, sms pack, rate cutters, night calling voucher, STD and ISD rate Reducing voucher, power pack, buster packs, special festival vouchers, student and Defiance packs and more special pack available in my recharge combo system.

HOW BSNL TOP UP IS DIFFERENT THAN BSNL RECHRGE?
Top up is valid for talk value and for validity, sms packs and power packs use bsnl recharge.

IS MULTIPLE RECHARGES POSSIBLE THROUGH MY RECHARGE COMBO IN SAME DAY, SAME AMOUNT?
Yes, retailers can do mobile, DATA card and DTH up to 9 times in a Single day only through mobile sms and GPRS. For multiple recharge through sms type 02 second time 03 third time end of the sms. And through gprs enter count 2,3,4 after entering mobile no and amount.

IS MY RECHARGE COMBO SIM WORKING ON GPRS OR THROUGH SMS?
My recharge combo recharge system adopted high end technology. Here in my recharge we provide 3 modes to recharge- through net (with computer), through GPRS and through long code (sms based)

I HAVE DOWN LOAD GPRS LINK BUT THIS IS NOT WORKING WHAT TO DO?
If GPRS link not working than remove this from your mobile hand set and again down load new link as supporting to your hand set.

I WANT TO RECHARGE DIFFERENT STATE (STD) MOBILE NO. BY MY COMBO SIM IS IT POSSIBLE?
Yes, you can do it as like local mobile recharge system, type only mobile no. not required 0 before mobile no.
HOW CAN I RECHARGE DTH & MOBILE THROUGH SMS?
To recharge through sms you required sms format like as- Type MRMC < space > User Id < space >Service Provider Short Code < space > Mobile Number< space > Amount to Recharge < space > Today Date - and send it to your area VMN (for details please check my recharge website product page or company plan browser)

HOW CAN I RECHARGE DTH & MOBILE THROUGH GPRS?
To recharge mobile and dth my recharge retailers required to down load my recharge gprs links as supported to your mobile hand set.

IF ANY RECHARGE FAILED THAN WHAT TO DO?
In my recharge Combo system recharge success ratio is very high, but if any recharge failed or your customer complaining regarding this than register complaint for this.
-you can Register complaint through SMS type sms RS<Space>Transaction id and send to your area VMN.
-you can also register this through GPRS application.
-Through desk top PC or laptop-login your retailer user id and in top up recharge area given option Help Desk, you can register your request here.
-you can also register your request by calling at my recharge help line 0141-7101777

SOME TIME AMOUNT DEDUCTED AT RECHARGE TIME BUT NOT RECEIVED ANY CONFIRMATION SMS WHAT TO DO?
Sometime sms server overload and not received sms in this condition confirm user balance by calling his/her mobile provider help line or by sms.

WHAT TO DO IF THIS TYPE SMS CAME-ADMIN HAVE BLOCKED THIS API/ RECHARGE SERVCIE DOWN/ LONG CODE BLOCKED BY ADMIN?
If at recharge time this type sms or display coming than please wait for some time, it means some update work is going on site and will start Shorty.

ARE ANY MINIMUM / MAXIMU SALLING TARGETS FOR THIS?
No. This is your Freedom. How much you want to do. This is your own business and total depends on you only. No any target for recharge.

IS COMBO SIM VALID FOR LIFE TIME OR ANY RENEWAL FOR THIS?
Combo Sim is valid for life time, No. any renewal charge or fee after Activation.

IS ANY MINIMUM AMOUNT TO DEPOSIT FOR COMBO TOP UP RECHARGE?
Yes, minimum amount more than 1000/- with matching last 2 Digits of your id last 2 digits.

I WANT TO TRANSFER ONLINE PAYMENT FOR RECHARGE IS IT POSSIBLE?
Yes, you can transfer amount to top up your recharge account. All time transfer amount with matching your id last 2 digests. Example-if your id is xxxx54 than all time your transfer amount will be xxx54, xx54, xxxx54.

I WANT TO TAKE TOP UP BALANCE THROUGH CHEQUE?
Yes, you can do this to top up your recharge account. All time make cheque amount with matching your id last 2 digests. Example-if your id is xxxx26 than all time your cheque amount will be xxx26, xx26, xxxx26.

HOW CAN I DEPOSIT CASH AMOUNT?
Yes, you can do this to top up your recharge account. Minimum amount more than 1000/- with matching last 2 Digits of your id last 2 digits only in SBI and PNB, in AXIS bank Cash Deposit is chargeable 110/-per transaction. So deposit cash only in sbi and pnb.

 WANT TOP UP BALANCE VERY FAST WHAT TO DO?
All time deposit special payment with your id last 2 digits and provide correct information like branch name, branch code, deposit time, deposit amount, deposit date. If all information is correct and pay received by company than it takes maximum 1 hr. if combo balance not issued by company in this time it means some problem in your payment information.

WHY THIS COMPULSARY TO DEPOSIT LAST 2 DIGISTS MATCHING AMOUNT WITH MY RETAILER ID?
My recharge adopted auto approval of requests. If your payment is special matching with last 2 digits than it will issue on priority, otherwise it will take time and in some cases it may be required fax also.

 HOW TO REGISTER MY TOP UP REQUEST?
After depositing amount retailers have 4 options to register top up request-
-Through sms TYPE -MD< space >Pin Center ID< space >Amount< space >Bank Name< space >branch Code< space >date< space >(Remark) Final SMSMD PC00001 1000 SBI 00005 27 (PAY DEPOSIT at 2 PM)
And send it on your Area VMN no.
-Through your retailer id- top up request option given in all retailer id’s at top up recharge area.
-Through GPRS-in all GPRS applications select top up request and fill all required option and submit.
-Through calling -retailers can make call to register top up request to nearest franchise/ pin point or at my recharge help line.
IS ANY BENIFT IF I TAKE BULK TOP UP AMOUNT FROM COMPANY?
Yes, if any retailer Deposit 10,000 or more amount than company will provide 0.25% extra Load incentive at same time.
I WANT TO TRANSFER TOP UP AMOUNT TO MY FRIEND (ALREADY RETAILER IN MY RECHARGE) IS THIS POSSIBLE?
Yes, after taking bulk top up amount from company you can distribute this in your known retailers. Minimum transfer amount is 300/- this facility available through Mobile sms/gprs and through net.
For sms use this format-TYPE-TFT< space >USER ID< space >TRANSFER ID< space >Amount < space > DATE< space >than Remark
And send on your area VMN

I WANT TO CHANGE MY REGISTRED COMBO SIM ON OTHER MOBILE SIM. IS IT POSSIBLE?
Yes, you can do this. For this purpose Mail from your retailer id or call at my recharge help line through registered sim. This is chargeable 100/-

CAN I USE MY RECHARGE SERVICE ON SUNDAY AND HOLIDAY?
Yes, My recharge combo sim facility available 24x7x365 days. Any retailer can do recharge any time.



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